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August 28, 2017 at 2:12pm

Hey guys! I’m a product designer at Managed by Q and am trying to learn what is the best way to approach interviewing users as a designer. Our product team conducts at least 4 - 5 user interviews every week. We are using interviews to test future designs with InVision prototypes, validate new features, and obtain feedback about the product. I'm new to conducting and interviewing users, and I’m curious to know how other product teams approach user interviews. Some of the things I'd love to learn more about include:

  • Does your team conduct user interviews? If so how frequently and for what purpose?
  • What are some of the tools you use to conduct and document user feedback?
  • What are some of the design tools you use to present and test designs?
  • Who leads the interviews and what is your role (as a designer) in the interview?
  • What do you do to prepare for the interviews?

Also wondering what books, talks, or resources out there have been helpful.


August 28, 2017 at 5:10pm
Hopping in to also learn from others’ responses, but here are two tips:
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- To prepare, always make sure you have a larger research plan with clear learning objectives, and then make a detailed research protocol for each method/set of sessions you'll do
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- if you've never led an interview, sit in on a few before leading your own. always invite another designer on your team to be a note taker, so you can be fully engaged and then recap with them directly after to pull out some insights while it's still fresh!
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Hi! Some stray thoughts:
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