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Intercom Design: Our design principles, process, job levels and more

August 21, 2019 at 1:08pm

Intercom Design: Our design principles, process, job levels and more

August 21, 2019 at 1:08pm (Edited 8 months ago)

Hey fellow designers 👋

At Intercom we put a lot of thought into how we do product design and we're excited to share out a lot of the tools and ideas that have helped us design and build Intercom over the past 8 years.

You can find them here: http://intercom.design.

It contains links to a bunch of previously internal documentation like:

  • Our design principles.
  • Our design process.
  • Our job levels and expectations.
  • How designers can have impact.
  • Fundamentals of good UI design.
  • And a collection of our best blog posts, case studies and conference talks.

I really hope you'll find it useful. I'm one of the people who worked on this site and documentation, so if you have any questions or comments just let me know!


August 21, 2019 at 1:56pm

Really awesome work from you and your team! Thanks for sharing.

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September 10, 2019 at 9:13pm

so easy to understand, yet so difficult to implement in actuality. Great post- thank you for sharing! Really appreciated the gifs and how simple it was to follow

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January 23, 2020 at 4:58pm

Great work!

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January 23, 2020 at 11:56pm
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Awesome work! I am having a small bug on Safari. There are two scroll bar. Makes it quite hard to scroll.

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Awesome work! I am having a small bug on Safari. There are two scroll bar. Makes it quite hard to scroll.

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